Role Purpose To lead and manage the end-to-end quality function, ensuring zero-defect supplies to OEM customers such as Maruti Suzuki India Limited, while driving continuous improvement, compliance with automotive standards, and customer satisfaction.

Key Responsibilities

1. Quality Strategy & Leadership

- Develop and implement the plants quality strategy aligned with customer (OEM) expectations
- Lead the Quality Assurance (QA), Quality Control (QC), and Supplier Quality teams
- Drive a zero-defect culture and continuous improvement mindset

2. Customer Quality Management

- Act as the primary interface for OEMs like Maruti Suzuki India Limited
- Handle customer audits, line trials, and current part approvals.
- Manage customer complaints using 8D / CAPA methodology
- Ensure adherence to customer-specific requirements (CSR)

3. System & Compliance

- Ensure implementation and sustenance of:

- IATF 16949

- ISO 9001

- ISO 14001 (preferred)
- Lead internal, external, and certification audits
- Maintain documentation like PPAP, APQP, FMEA, Control Plans, MSA, SPC

4. Shop Floor Quality Control

- Monitor in-process and final inspection systems
- Implement poka-yoke, SPC, and error-proofing techniques
- Drive reduction in rejection, rework, and customer returns
- Ensure calibration and testing systems are maintained

5. Supplier Quality Management

- Develop and audit suppliers
- Ensure incoming material quality
- Drive supplier improvement programs
- Handle supplier-related issues using structured problem-solving

6.



Continuous Improvement

- Lead Six Sigma / Lean initiatives
- Reduce COPQ (Cost of Poor Quality)

- Improve key KPIs

- PPM (Parts Per Million)

- Customer complaints

- Internal rejection rates

7. Team Management

- Build and develop a high-performance quality team
- Conduct training on quality tools and systems
- Foster cross-functional collaboration

Key Performance Indicators (KPIs)

- Customer PPM levels (especially for OEMs like Maruti Suzuki India Limited)
- Customer complaints & warranty returns
- Audit scores (internal & external)
- COPQ reduction
- On-time PPAP approvals

Required Qualifications

- Bachelors degree in Engineering (Mechanical / Plastics / Polymer)
- Masters degree (preferred)

Experience

- 12–18+ years in quality within automotive injection moulding
- Minimum 5+ years in a leadership role
- Experience handling OEMs like MSIL, Tier-1 suppliers preferred

Key Skills

- Strong knowledge of automotive quality tools (APQP, PPAP, FMEA, SPC, MSA)
- Expertise in IATF 16949 requirements
- Root cause analysis (8D, Why-Why, Fishbone)
- Leadership & stakeholder management
- Customer handling and audit management

Preferred Certifications

- Six Sigma Green Belt / Black Belt
- Lead Auditor – IATF 16949

Behavioral Competencies

- Strong analytical and problem-solving ability
- High ownership and accountability
- Excellent communication and negotiation skills
- Result-oriented with attention to detail

📌 Head -Quality (Delhi)
🏢 Machino Plastics
📍 Delhi