The Head HR Shared Services will lead and manage the HR operations and services team ensuring smooth and efficient processes within the organisation The role requires expertise in human resources within the financial services industry and a strong focus on operational excellence The Senior Vice President leads the Shared Service Centers unifying governance measurement and continuous improvement activities under one leader This role aims to enhance the strategic and operational effectiveness efficiency and transparency of these services to meet organizational goals Responsibilities Develop strategies and processes to scale the shared services center according to demand Manage the annual operating plan budget action plans and projects to support the shared services and overall business strategy Oversee vendors and contracts impacting the budget ensuring procedures facilitate goal achievement Establish work standards and resource requirements for a cloud-based environment and virtual workforce Ensure operational standards for productivity quality compliance and customer service are met and continuously improved Foster a work environment of respect inclusion and employee engagement to drive high performance Transform the culture into a service-oriented organization delivering strategic value and improving operational efficiency Set long-term strategic direction for administrative functions anticipating trends opportunities and vulnerabilities Ensure infrastructure and systems support current programs and future growth Use data analytics and industry insights to assess service performance against benchmarks Recommend strategic or tactical changes as needed Conduct periodic benchmarking of service cost and quality Establish and manage client-focused productivity and service quality standards including Service Level Agreements SLAs Ensure operational performance standards align with firm goals Opportunity to make an impact in a leadership roleOpportunity to work in a leadership position A successful Head HR Shared Services should have A degree in Human Resources Business Administration or a related field Proven expertise in HR operations within the financial services or trading industry Strong knowledge of employment laws and regulations in Mumbai Suburban Ability to manage and lead teams effectively Experience in process improvement and implementing HR systems Excellent communication and stakeholder management skills Experience in setting up or scaling a captive shared service organization servicing multiple verticals and processes Preferred Project Management certifications Ability to manage day-to-day service management shared services in a multi-functional environment Proficiency in using data and analytics to set productivity and quality standards assess delivery performance and identify root cause issues 15 years of progressive experience in leadership role implementing and or operating multiple functions within a Shared Services This role is with a well-established mid-sized organisation in the financial services industry specialising in trading The company is committed to delivering exceptional results and maintaining high standards of professionalism in all aspects of their operations Market-competitive salary Opportunity to work with a reputable organisation in the financial services industry Comprehensive holiday leave and benefits package Collaborative and professional work environment in Mumbai Suburban If you are ready to take on this exciting leadership role in human resources we encourage you to apply and contribute to the success of this esteemed organisation

📌 Head Hr Shared Services| Financial Services (pune)
🏢 Michael Page
📍 Pune