Key Responsibilities

- Welcome guests warmly and escort them to their tables when required.
- Present menus and provide detailed information about food and beverage offerings.
- Take accurate food and beverage orders and communicate them promptly to the kitchen or bar.
- Serve food and beverages in accordance with established service standards.
- Ensure tables are properly set before and during service.
- Respond promptly and professionally to guest requests and concerns.
- Maintain cleanliness and hygiene of dining areas, service stations, and equipment.
- Process guest bills and handle cash, card, or digital payments accurately.
- Coordinate with kitchen and bar staff to ensure timely service.
- Follow all food safety, hygiene, and health regulations.
- Upsell menu items, promotions, and special offers to enhance the guest experience.
- Assist in opening and closing duties, including inventory checks and replenishment of supplies.
- Support team members during peak service periods.

Required Skills

Technical Skills

- Knowledge of food and beverage service procedures.
- Basic understanding of menu items, ingredients, and beverage pairings.
- Familiarity with POS (Point of Sale) systems and billing processes.
- Understanding of food safety and hygiene standards.
- Basic cash handling and payment processing skills.

Soft Skills
- Excellent communication and interpersonal skills.
- Robust customer service orientation.
- Professional appearance and positive attitude.




- Ability to work effectively in a fast-paced environment.
- Teamwork and collaboration skills.
- Time management and organizational abilities.
- Problem-solving and conflict-resolution skills.
- Attention to detail and accuracy.
- Ability to remain calm under pressure.
- Willingness to learn and adapt.

Qualifications

- High school diploma or equivalent (Hospitality qualification preferred).
- 02 years of experience in a restaurant, hotel, caf, or hospitality environment.
- Freshers with good communication skills and a customer-focused attitude may also apply.

Preferred Competencies

- Customer-centric mindset.
- Knowledge of hospitality etiquette.
- Ability to upsell products and services.
- Flexibility to work shifts, weekends, and public holidays.
- Basic English communication skills (additional languages are an advantage).

Key Performance Indicators (KPIs)

- Guest satisfaction scores.
- Service quality and speed.
- Order accuracy.
- Upselling performance.
- Compliance with hygiene and safety standards.
- Attendance, punctuality, and teamwork.

Working Conditions

- Rotational shifts, including weekends and holidays.
- Standing and walking for extended periods.
- Ability to lift and carry trays, food, and beverages as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Guest Service Associate (F&B) (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram