Company Description Mahindra Holidays & Resorts India Ltd. (MHRIL), part of the USD 20.7 billion Mahindra Group, is a leading vacation ownership company in India. Its flagship brand, Club Mahindra, serves over 250,000 members across 100+ resorts in India and international destinations such as Dubai, Thailand, Singapore, Malaysia, Sri Lanka, Bhutan, Finland, Sweden, Spain, and the USA. The company focuses on delivering memorable family holidays through curated experiences and high-quality hospitality.

Club Mahindra offers over 500 unique Only at Club Mahindra experiences designed to delight members and create lasting memories. Team members are encouraged to contribute to a culture of service excellence, innovation, and guest-centricity.

Role Description This is a full-time, on-site Guest Relations Executive role based at our resort in Dwarka.

The Guest Relations

Executive will welcome guests, manage check-in and check-out processes, and handle receptionist duties such as answering inquiries, managing reservations, and coordinating with other departments. The role includes addressing guest requests and concerns promptly, providing information about resort facilities and local attractions, and ensuring a smooth, enjoyable stay for all guests.

The Guest Relations

Executive will also support sales and upselling of resort services,



activities, and memberships where appropriate. Daily responsibilities involve maintaining accurate records, following standard operating procedures, and upholding high standards of professionalism and hospitality.

Qualifications - Candidates should possess strong Guest Relations and Customer Service skills to ensure a welcoming and responsive experience for all guests.

- Candidates should possess excellent Communication skills, including explicit verbal and written communication and active listening.
- Candidates should possess Sales skills, with the ability to promote resort services, experiences, and membership offerings.
- Candidates should possess Receptionist Duties capabilities, including front desk operations, reservation handling, and basic administrative tasks.
- Relevant hospitality or hotel management education or certification is beneficial.
- Prior experience in hospitality, travel, or customer-facing roles is preferred.
- Proficiency in English and local languages, along with basic computer skills and familiarity with reservation or CRM systems, is an advantage.
- Ability to work flexible hours, including weekends and holidays, with a professional appearance and a guest-centric mindset.

📌 Guest Relations Executive (Dwarka)
🏢 Club Mahindra Holidays
📍 Dwarka