Position Overview The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.
Key Responsibilities
Guest Interaction & Service
- Welcome guests upon arrival and bid them a warm farewell at departure.
- Manage check-in and check-out processes efficiently, ensuring minimal delays.
- Provide information on hotel facilities, local attractions, activities, and services.
- Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
- Assist VIP guests with arrivals, departures, and pre-registration formalities.
- Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).
- Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
- Guest service orientation with a positive attitude and outgoing personality.
- Professional presentation, grooming, and demeanor.
- Versatile to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.
Reporting To: Front Office Manager / Duty Manager Working Hours: Flexible shift schedule
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Application Question(s)
- Are you interested to work as a hotel receptionist?