- Manage customer interactions from booking to possession and post-sales support.
- Maintain and update customer information in the CRM system.
- Coordinate with Sales, Finance, Legal, and Project teams for customer requirements.
- Handle customer queries related to projects, pricing, payment schedules, documentation, registration, and handover.
- Follow up with customers for payments, document submissions, agreements, and registrations.
- Track customer milestones such as booking, allocation, agreement execution, registration, and possession.
- Resolve customer complaints and escalate issues when required.
- Maintain accurate customer records, reports, and MIS.
- Ensure timely communication with customers and provide regular updates.
- Support customer retention, referral programs, and relationship-building initiatives.
📌 Real Estate CRM ( post sales) - Banglore (Karnataka)
🏢 ANAROCK Property Consultants
📍 Karnataka
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