- We are hiring dynamic and articulate professionals for our International Inbound Voice Process across multiple booming sectors. If you have impeccable communication skills and a passion for helping customers worldwide, we want you on our team!
- - Call or Whatsapp you cv to schedule your interview
- HR Mona
- Contact: (phone hidden) / (phone hidden)
- - Job Overview
- Role: Customer Support Executive (International Inbound Voice)
- Salary: 22,000 to 28,000 per month (CTC depends on the specific process aligned)
- Sectors Available: E-commerce | Telecom | Energy | Healthcare
- Job Type: Full-time
- Work Structure & Shifts
- Work Week: 5 Days working with 2 days rotational offs.
- Shifts: Rotational shifts (including night shifts).
- Transport: Free cab facility provided for log-in/log-out between 8:00 PM and 6:00 AM (Typically one-way transport, depending on your shift timings).
- Work Locations (Bangalore)
- - Candidates can be aligned to one of our three prime locations based on preference and process availability:
- 1. Bellandur
- 2. Thanisandra
- 3. Kengeri
- - Perks & Benefits
- Performance Incentives: Earn extra based on your monthly performance metrics.
- Night Shift Allowance: Up to 4,000 additional allowance for night shifts.
- - Growth Opportunities: Transparent career progression paths into quality, training, or team management.
- What We Are Looking For
- Communication: Exceptional verbal English communication skills (neutral accent, clear articulation, and active listening).
- Education: Graduate or Undergraduate (any stream) with relevant experience.
- Skills: Basic computer literacy, ability to multitask, and a customer-first mindset.
- Flexibility: Must be comfortable working in a 24/7 rotational shift environment.
- Key Responsibilities
- Handle inbound calls from international customers, resolving queries related to orders, billing, technical troubleshooting, or account updates.
- Provide accurate, valid, and complete information using the right tools and methods.
- Maintain a high level of professionalism, empathy, and efficiency on every call.
- Meet or exceed daily/monthly performance targets (KPIs) like CSAT and AHT.