Core Responsibilities

- Leadership and team management: Inspiring staff across departments to work toward shared goals while maintaining high morale

- Financial acumen: Understanding budgets, revenue management and cost control to maximize profitability

- Communication skills: Conveying expectations clearly to staff while addressing guest concerns with empathy and professionalism

- Problem-solving ability: Analyzing complex situations quickly and implementing effective solutions under pressure

- Technology proficiency: Leveraging property management systems, revenue tools and data analytics to inform decisions

- Customer service expertise: Maintaining guest satisfaction standards while handling escalated complaints diplomatically

- Strategic thinking: Setting long-term goals and creating actionable plans that align with ownership objectives

Candidate Requirements

- Proven Track Record:



5+ years as an Operations Director, Resident Manager, or GM in a fast-paced hotel environment.

- Commercial Acumen: Strong understanding of hotel property management systems (PMS), revenue management, and P&L; statements.

- Leadership Style: Visible, energetic, and cooperative leader who thrives on the floor, not just behind a desk.

- Education: Degree in Hospitality Management or Business Administration preferred.

Pay: ₹65,000.00 - ₹75,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Food provided

- Internet reimbursement

- Paid sick time

- Paid time off

- Provident Fund

Experience

- GM position in hotel: 5 years (Required)

Work Location: In person

📌 GM Operations (Zirakpur)
🏢 Ramada Plaza by Wyndham
📍 Zirakpur