Global Sales Operations Support (India)

BASIC PURPOSE

As Global Sales Operations Support at iT1, you will provide support covering a wide scope of responsibilities, including quoting, order entry, shipment tracking, and accounts receivable assistance, among other tasks.

ESSENTIAL FUNCTIONS

- Assist Sales in responding to global customer bids that may encompass many different countries and regions
- Grow international sales by being an internal advocate and subject matter expert of iT1s international business
- Provide support to the Sales team. This may include contacting suppliers, submitting deal registrations, creating quotes, checking stock availability, placing orders, submitting order modifications/changes, requesting/providing shipment tracking, monitoring deal progression, facilitating returns, and helping collect payment on invoices.
- Liaison between Sales, Operations, Accounting, and external suppliers to help facilitate an effective quoting, ordering, and invoicing process for the iT1 account manager and customer
- Onboard new customers, manufacturers, and distributors
- Apply for manufacturer sales authorizations and earn certifications
- Build strong relationships with clients, partners, and teammates
- Provide overall excellent customer service to help the sales team complete any customer requests and resolve potential issues
- Manage special project initiatives and supervise business activities, as needed,



for iT1s Hyderabad operations
- Perform other duties as needed

JOB QUALIFICATION REQUIREMENTS:
- Excellent communication skills, both written and verbal
- Possess high-level organization and time-management skills
- The ability to work quickly and accurately in both independent and team situations
- Robust computer skills, including Microsoft Office and Excel
- The aptitude for learning new systems and software quickly
- Financial skills and background
- The ability to juggle a variety of tasks at the same time
- Demonstrated consistency in values, principles, and work ethic
- Maintain a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization.

PHYSICAL DEMANDS:
- Sit at a computer for 8 hours per day
- Keyboarding for 8 hours per day
- Speaking (communicating information to clients/coworkers)
- Hearing Requirements (In person speech, telephone, other sounds)
- Near Vision (working with small objects or reading small print)
- If local to Hyderabad, occasional travel around the Hyderabad area. Vehicle not required. iT1 can arrange transportation.

LOCATION AND WORKING HOURS:
- Fully remote, but slight preference to Hyderabad based individuals for occasional local tasks and travel
- Mon - Fri 8:30pm -5:30am (IST)

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