Role & responsibilities

- Develop and execute test plans, test cases, and test scripts for Genesys Cloud contact centre solutions, focusing on Chatbot and IVR modules.

- Perform functional, regression, integration, and user acceptance testing to verify system capabilities.

- Test and validate chatbot dialogues, intents, and responses for accuracy and user experience.

- Validate IVR call flows, prompts, DTMF inputs, and integration with backend systems.

- Collaborate with developers, business analysts, and product owners to identify testing requirements and resolve issues.

- Document defects, track issues, and verify fixes in a timely manner.

- Automate testing processes where applicable to improve efficiency. Conduct performance and load testing to ensure system stability under varying loads.

- Provide detailed test reports, metrics, and recommendations for improvements.





Required Skills & Experience:

- Proven experience in testing Genesys Cloud/contact centre solutions. Strong understanding of Genesys Cloud architecture, including Chatbot and IVR modules.

- Hands-on experience with chatbot testing, intents, dialog flows, and response validation.

- Experience in IVR testing, call flow validation, DTMF testing, and integration points.

- Familiarity with automation tools and scripting related to contact centre testing.

- Knowledge of REST APIs, web services, and integration testing. Excellent analytical, problem-solving, and communication skills.

- Ability to work collaboratively in a team workplace.

📌 Genesys Tester (Bengaluru)
🏢 iOpex
📍 Bengaluru