GM - OSS &

- Tools Role GM – OSS &
- Tools (Transport NMS/EMS) Function / Department SNOC/OSS &
- Tools Location Pune Job Purpose Seeking a visionary and technical leader for the role of General Manager (GM) – Infrastructure Operations. This internal leadership position oversees our end-to-end data center operations, hybrid cloud architecture, and open-source data platforms. You will bridge strategic engineering with 24/7 operational excellence to scale enterprise infrastructure across different SNOC Applications while ensuring strict adherence to global compliance, data privacy, and telecom quality standards.

Key Result

Areas/Accountabilities ​ Infrastructure &

- Domain Leadership: Direct enterprise data center operations across network, compute, and multi-tier storage architectures servicing business-critical application domains.

Enterprise Service

Solution &

- Operations: Manage the physical infrastructure and platform layers backing Order Service Management (OSM) and platforms.

Network

Integration (Ni7): Govern infrastructure support for highly integrated Network Integrator (Ni7) architectures, focusing on complex connectivity, routing, and automated network mapping.

Platform handling: Oversee containerized environments utilizing Red Hat OpenShift Container Platform (RHOCP) and Container Storage Interfaces (CSI). Multi-Cluster Management: Govern multi-cluster deployments, application lifecycles, and seamless workload migrations across environments. Governance, Risk &

- Compliance (GRC): Lead infrastructure compliance audits and maintain certifications for ISO/IEC 20000 (IT Service Management),



ISO/IEC 27001 (Information Security), and TL 9000 (Telecom Quality Management Systems). Enforce robust network access controls, identity management, and automated zero-trust security policies.

Safeguard Personally Identifiable

Information (PII) and Sensitive Personal Information (SPI) across all storage, compute, and cloud layers. Database &

- Backup Governance: Ensure high availability, replication, and robust recovery frameworks for enterprise relational databases and object storage.

Observability: Architect end-to-end monitoring, proactive alerting, and rapid incident response systems to prevent infrastructure degradation and isolate network faults. Core Competencies, Knowledge, Experience Enterprise Domains: Oracle OSM, and Network Integrator (Ni7) environments. Containerisation &

- Management: Red Hat OpenShift Container Platform (RHOCP), Advanced Cluster Management (ACM), Kubernetes, and CSI frameworks.

Migration Tools: Migration Toolkit for Virtualization (MTV) by Red Hat.

Storage Systems: OpenShift Data Foundation (ODF) using K8s, Block storage, NFS, Cloudian S3, and Ceph. Networking &

- Security: Cisco Identity Services Engine (ISE), Cloud Native Core (CNE) technologies, and Ni7 architectures. Frameworks &
- Audits: Deep operational knowledge of ISO 20K,



ISO 27K, and TL9K frameworks. Proven expertise in implementing data protection controls for PII and SPI. Monitoring &
- Observability: Automated monitoring and alerting platforms for real-time performance degradation tracking and network fault isolation.

Databases: Microsoft SQL Server, PostgreSQL, and Oracle 19c. Open-Source Stack: Apache NiFi, Apache Kafka, Apache Druid, Apache Superset, and Cloudera.

Data Protection: Enterprise-grade backup tools and disaster recovery frameworks.

Certifications (Required / Preferred) Cloud &

- Containers: Certified Kubernetes Administrator (CKA).

Enterprise

Linux &

- Hybrid Cloud: Red Hat Specialist in OpenShift Administration / Red Hat Certified Architect (RHCA). Project &
- IT Management: PMP, PRINCE2, ITIL v4, or equivalent agile/project management certification. Security &
- Audit (Preferred): CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or Lead Auditor certifications in ISO 27001 / ISO 20000. Must have technical / qualified qualifications Education Degree: B.Tech / B.E. in Computer Science, Information Technology, Electronics &
- Communication, or a related engineering discipline.

Experience Overall Experience: Minimum 12 to 15 years of progressive, post-qualification experience in IT infrastructure management.

Leadership Experience: Proven track record in a senior operational or engineering leadership role managing large enterprise environments and leading regulatory/compliance audits.

Experience Level Senior Level

📌 General Manager - Infrastructure Operations (OSS & Tools) (Pune)
🏢 Vi (Vodafone Idea)
📍 Pune