Key ResponsibilitiesBranch Leadership &

- Operations

- Lead the end-to-end operations of the diagnostic centre, ensuring efficient and uninterrupted service delivery.

- Coordinate and oversee all departments including Pathology, Radiology, Front Office, Phlebotomy, Home Collection, Customer Care, Administration, HR, Finance, Procurement, and Housekeeping.

- Establish explicit reporting structures, accountability, and performance standards across departments.

- Ensure optimum utilization of manpower, equipment, and infrastructure.

- Drive operational efficiency while maintaining high standards of patient care and service quality.

Business Performance &

- Growth

- Own the branch P&L; and drive revenue, profitability, and operational sustainability.

- Develop and execute business strategies to achieve monthly and annual revenue targets.

- Monitor daily operational and financial KPIs and implement corrective actions where required.

- Collaborate with the Business Development and Marketing teams to increase patient footfall, B2B business, doctor referrals, corporate accounts, and health check-up programs.

- Identify opportunities for new service offerings and operational improvements.

Patient Experience &

- Service Excellence

- Ensure an exceptional patient experience across every touchpoint.

- Monitor patient waiting times, report turnaround times (TAT), complaint resolution, and service quality.

- Drive initiatives to improve patient satisfaction and retention.

- Ensure adherence to patient privacy, confidentiality, and ethical healthcare practices.

Clinical &

- Operational Coordination

- Work closely with Pathologists, Radiologists, Medical Officers, and technical teams to ensure smooth diagnostic operations.

- Ensure timely reporting,



sample processing, quality control, and equipment availability.

- Coordinate preventive maintenance and calibration of laboratory and radiology equipment.

- Monitor inventory of consumables, reagents, and medical supplies to prevent operational disruptions.

Quality, Compliance &

- Accreditation

- Ensure compliance with NABL, NABH (where applicable), AERB, Biomedical Waste Management, Clinical Establishment Act, and all statutory healthcare regulations.

- Lead internal audits, quality improvement initiatives, and accreditation processes.

- Ensure strict adherence to SOPs, infection control protocols, and patient safety standards.

- Maintain regulatory documentation and ensure audit readiness at all times.

Financial Management

- Manage branch budgets, operational expenses, and cost optimization initiatives.

- Monitor revenue leakage, billing accuracy, receivables, and vendor payments.

- Review daily MIS reports and financial performance dashboards.

- Drive productivity improvements while maintaining service quality.

People Management

- Lead and mentor department heads and multidisciplinary teams.

- Build a culture of accountability, collaboration, and continuous improvement.

- Oversee recruitment, onboarding, performance management, employee engagement, and training initiatives.

- Ensure adequate staffing and succession planning across critical functions.

Stakeholder Management

- Build strong relationships with referring doctors, hospitals, corporate clients, insurance partners, vendors, and local healthcare stakeholders.

- Represent the branch in interactions with regulatory authorities and external agencies.

- Work closely with corporate leadership on strategic initiatives and business reviews.

📌 General Manager Branch Operations Head (Proddatur)
🏢 Invok HR
📍 Proddatur