Job Purpose:

Lead and optimize GBS Source to Pay (S2P) operations end-to-end sourcing support, PO management, supplier onboarding, invoice processing, T&E;, helpdesk, and exception management ensuring operational excellence, compliance, service quality, and continuous improvement while delivering scalable, sustainable value to the business.

Role & responsibilities

- Operational Leadership: Own end-to-end S2P service delivery requisitions, POs, supplier onboarding, invoicing, exceptions, and query resolution — with consistent, standardized execution across geographies.
- Performance Management: Set KPIs/SLAs, monitor via dashboards and business reviews, drive accountability on cycle time, accuracy, and customer satisfaction; manage escalations.
- Governance, Risk & Compliance: Ensure policy, controls, and DOA compliance; maintain solid controls (approvals, PO/invoice policy, SoD, supplier master data); support audits and risk mitigation.
- Continuous Improvement & Transformation: Drive process harmonization, automation, digitization, and self-service; partner with Tech/Procurement/Finance on enhancements; lead migrations and stabilization.
- Stakeholder Management: Act as senior point of contact for Procurement, Finance, Treasury, Audit,



IT and business leaders; align priorities and influence standardization efforts.
- Team Leadership & Capability Building: Lead, coach, and develop managers/teams; build a high-performing, customer-centric culture; drive talent and succession planning.
- Financial & Operational Efficiency: Manage budget, headcount, and resourcing; drive productivity, cost optimization, and scalable service models; oversee outsourced partners where applicable.

Preferred candidate profile

- Bachelor's degree in Finance, Accounting, Business Administration, Supply Chain, or Procurement.
- 10–15 years' progressive experience in S2P, P2P, Procurement Operations, AP, Shared Services, or GBS.
- Proven leadership of large-scale, multi-country shared services / S2P operations.
- Strong background in GBS operating models, governance, service management, and process ownership.
- Track record driving process improvement, standardization, transformation, and automation.
- Hands-on experience with ERP/procurement systems: SAP, Oracle, Ariba, Coupa, Ivalua, Navan or similar.
- Strong grasp of internal controls, audit, and compliance standards in procurement/finance.
- Experience managing outsourced/external service providers — advantageous.

📌 GBS Source To Pay Operations Head (Pune)
🏢 Resources Global Professionals
📍 Pune