Job Title: Front Office Executive / Travel Desk Coordinator

Department: Administration & Facilities

Location: Hitech City Hyderabad

Reporting To: HR Manager

Role Summary The Front Office Executive will be responsible for managing reception operations while coordinating employee and business travel arrangements. The role requires excellent communication skills, strong organizational abilities, and experience in handling travel bookings, vendor coordination, and front office administration.

Key Responsibilities

Front Office Management

- Welcome and assist visitors, clients, and guests professionally.
- Manage the reception desk and ensure smooth front office operations.
- Handle incoming and outgoing calls, emails, and general inquiries.
- Maintain visitor records, gate passes, and reception logs.
- Coordinate meeting room bookings and hospitality arrangements.
- Receive and distribute couriers, mails, and office communications.
- Maintain a clean, organized, and skilled reception area.

Travel Desk Management
- Coordinate domestic and international travel arrangements for employees and leadership teams.
- Book flight tickets, hotel accommodations, airport transfers, and cab services.
- Liaise with travel agencies, airlines, hotels, and transport vendors.
- Ensure compliance with company travel policies and cost optimization practices.
- Track travel schedules and provide travel itineraries to employees.
- Support visa documentation, travel insurance, and related travel formalities.
- Handle emergency travel changes,



cancellations, and rescheduling requests.
- Maintain travel records, invoices, and expense reports.

Administration Support
- Assist in vendor management and facility coordination.
- Maintain office records, reports, and administrative documentation.
- Support HR and administration teams in employee engagement and corporate events.
- Monitor travel and administration-related expenses and maintain MIS reports.

Qualifications
- Bachelor's degree in any discipline.
- 2 to 5 years of experience in Front Office, Administration, or Travel Desk Operations.
- Experience in handling corporate travel arrangements and vendor coordination.
- Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint).

Required Skills
- Strong verbal and written communication skills.
- Knowledge of domestic and international travel booking processes.
- Vendor management and negotiation skills.
- Excellent organizational and multitasking abilities.
- Customer service orientation.
- Attention to detail and problem-solving capabilities.
- Ability to work under pressure and manage urgent travel requirements.

Preferred Skills
- Experience with travel management platforms and booking portals.
- Knowledge of visa processing and travel compliance.
- Exposure to facilities and administration management.

Key Competencies
- Professionalism and interpersonal skills
- Time management
- Coordination and follow-up
- Cost-conscious approach
- Confidentiality and accountability

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