Key Responsibilities: Handle inbound and outbound customer calls professionally. Explain spa services, packages, memberships, and ongoing offers. Schedule, confirm, reschedule, and cancel appointments. Follow up with prospective and existing customers. Convert inquiries into appointments and memberships. Maintain accurate customer records in the CRM system. Achieve daily and monthly call and conversion targets.

Front Office

Welcome and assist customers with a warm and professional approach. Manage customer check-in and check-out procedures. Handle billing, payment collection, and invoice generation. Coordinate appointment schedules with therapists. Address customer queries and resolve concerns promptly. Maintain reception cleanliness and ensure a pleasant customer experience. Promote spa services, products, and membership plans.

Required Skills Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Good telecalling and sales conversion abilities. Basic computer knowledge (MS Office/CRM). Ability to multitask and work in a fast-paced environment. Qualified appearance and positive attitude.

Contact Number: (phone hidden)(Sindhiya HR)

📌 Front Office Manager (Coimbatore)
🏢 E-spa International
📍 Coimbatore