POSITION GUIDELINES

Document- / Responsibilities

DEPARTMENT : FRONT OFFICE

POSITION : EXECUTIVE

REPORTING TO : MANAGER – OUT PATIENT

QUALIFICATION : GRADUATION IN ANY STREAM

EXPERIENCE : 1-3 YEARS

DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD

DUTY HOURS : AS PER SCHEDULED REQUIREMENTS

Key areas of responsibility:

- To coordinate registration of recent patients.

- To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital.

- To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients.

- To guide & direct the patient for the further process.

- To coordinate with the doctors / consultants.

- To answer queries of patient and provide details about the Doctors and Hospitals.

- To handle the admission,



billing and coordinate in the absence of any person of reception.

- To deal with the people who visit the hospital and solve their queries.

- To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.

- To maintain appropriate departmental documentation.

- To treat all communication about patients, staff, and other organizational business confidentially.

- To be involved in quality Assurance / Quality control activities.

- To perform all the jobs as may be assigned due to exigencies of work.

- Participation in Continuous Quality Improvement.

📌 Front Office Executive - OPD/IPD (Mumbai)
🏢 RG Stone Urology u0026 Laparoscopy Hospital
📍 Mumbai