- Address customer complaints using structured problem-solving tools.
- Lead
- 8D Reports
- Root Cause Analysis
- Corrective and Preventive Actions (CAPA)
- Coordinate customer audits and visits.
- Improve customer satisfaction and reduce PPM (Parts Per Million defects).
Analyze and reduce defects such as:
- Blowholes
- Shrinkage
- Cold shuts
- Misruns
- Sand inclusions
- Slag inclusions
- Hot tears
- Porosity
- Dimensional variation.
1. Continuous Improvement
Lead improvement initiatives using:
- Lean Manufacturing
- Six Sigma
- Kaizen
- Poka-Yoke
- Statistical Process Control (SPC)
- Failure Mode and Effects Analysis (FMEA)
- Design of Experiments (DOE).
1. Quality Documentation
Maintain:
- Control Plans
- Inspection standards
- Standard Operating Procedures (SOPs)
- Work Instructions
- PPAP documentation
- Process Flow Diagrams
- PFMEA
- Quality records
- Calibration records.
1. Team Leadership
- Lead quality engineers, inspectors, and laboratory personnel.
- Set KPIs and performance targets.
- Conduct training on quality tools and standards.
- Develop succession plans and mentor team members.
Collaborate with:
- Production
- Process Engineering
- Maintenance
- Purchase
- Design
- Tool Room
- Sales
- Customer Support to resolve quality issues and improve manufacturing performance.
1. Compliance and Risk Management
- Ensure compliance with customer-specific requirements.
- Maintain calibration systems.
- Ensure traceability of materials and products.
- Support regulatory and statutory compliance.
Essential Skills
- Deep knowledge of casting processes (Grey Iron, SG Iron, Steel, Aluminum, etc.)
- Metallurgy and material science
- GD&T; and engineering drawings
- Root Cause Analysis (5 Why, Fishbone)
- SPC and statistical analysis
- MSA (Measurement System Analysis)
- PFMEA and Control Plans
- APQP and PPAP
- ISO 9001 and IATF 16949
- Problem-solving and decision-making
- Leadership and communication
- ERP and quality management software
- Data analysis using Excel, Minitab, or similar tools