Job Title:

FLCC Officer-SL Initiative

Job Details:

Business Unit: SL Initiative

Team: SL Initiative

Reports to: RM-SLI

Location: Pan India

Job Function: Non-Sales

Role Type: Individual

Direct Reportees: 0

Travel Required: NA

Job Band Range: S1-S2

JD Created: 09-Apr-10

JD Updated: 05-08-2025

Version No: 1.2

Job Purpose:

Conducts financial literacy and credit counselling sessions post-disbursement for all customers who have borrowed loans from the bank.

Manages operational activities in the branch, tracks files until final disbursement, guides SLI customers, and ensures compliance in the documentation process.

Job Responsibilities:

Primary Responsibilities:

Conducting FLCC for all disbursed groups.

Validating KYC (ID card) of all members and Group ID cards.

Validating customer's mobile number.

Establishing bank policy and repayment terms, including EMI and due date.

Highlighting issues observed during FLCC meetings to RM.

Documentation:

Completing the MFT process.





Verifying and scanning documents; highlighting and ensuring all necessary documents are in place if incomplete.

Tracking files until final disbursal and providing support to meet branch targets.

Calling customers to remind them about EMI if there is any delay.

Compliance:

Maintaining discipline in the transparent documentation process.

Ensuring all documentation and details are maintained as per bank policy.

Highlighting any observed issues to RM / CH.

Educational Qualifications:

Graduate/Post Graduate; 50% & More

Key Skills:

Honesty & integrity

Inter-personal skill

Good communication skill

Excellent hold on MS Office

Experience Required:

1 Year to 2 Years

Major Stakeholders:

Retail Branch Banking

Customers

Operations

Credit team

Audit

Required Skills

Refer to the

📌 FLCC Officer-SL Initiative (Gadag)
🏢 HDFC Bank
📍 Gadag