Qualifications

Must Have Skills/Project Experience/Certifications:

- 3 - 6 years of hands-on experience in contact center engineering/development with 1–2+ years hands-on with NICE CXone (inContact).

- Strong experience with ACD/routing configuration (skills, queues, priorities, SLAs, overflow/after-hours, callbacks).

- Hands-on experience with CXone REST APIs and integration patterns (auth, retries, error handling, logging, observability).

- Proficiency in at least one integration language (e.g., JavaScript/TypeScript, Python, Java, C#) and solid JSON/data mapping.

- Experience implementing CRM/CTI integrations (screen pop, click-to-dial, interaction logging, dispositions).

- Working knowledge of telephony fundamentals (SIP/PSTN concepts, call flows, DTMF) sufficient for troubleshooting with voice/network teams.





- Robust debugging skills and ability to translate business requirements into technical designs.

Good to Have Skills/Project Experience/Certifications:

- NICE CXone certifications (or comparable CCaaS certifications).

- Experience with WFM/QM/analytics modules (if in scope), speech analytics, or conversational AI/IVA tools.

- Experience with SSO/SAML, role-based access control, and enterprise identity patterns.

- Data/BI skills: SQL and dashboarding tools (Power BI/Tableau).

- Experience in regulated environments (PCI, HIPAA, SOX) and secure SDLC.

Education:

- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

- Bengaluru/Hyderabad/Pune/Chennai

📌 Five9 Developer (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru