Account Management Client Engagement Own and manage a portfolio of strategic accounts in the ports terminals and logistics ecosystem Build executive-level relationships with CXOs Operations Heads CIOs and Digital Transformation leaders Act as the single point of contact for all client needs ensuring timely resolution and proactive engagement Conduct Quarterly Business Reviews QBRs with clients to align on KPIs usage and business outcomes Revenue Growth Drive account revenue through upsell cross-sell and renewals of SaaS solutions and IT services Achieve annual account growth targets and contribute to organizational revenue goals Identify current opportunities within accounts and collaborate with sales pre-sales teams for proposals Customer Success Retention Ensure adoption and effective utilization of SaaS IT solutions deployed across client organizations Partner with customer operations to maximize ROI and ensure clients achieve their transformation objectives Proactively identify risks of churn and implement mitigation strategies Strategic Alignment Advisory Understand client pain points industry trends digital ports smart logistics EDI compliance trade facilitation etc and align solutions accordingly Provide thought leadership in port digitalization customs integration supply chain visibility WMS TMS and ERP-based solutions Represent the voice of the customer internally to influence product roadmaps and service delivery improvements Leadership Internal Collaboration Lead and mentor account managers executives under the portfolio Collaborate with delivery product and support teams to ensure seamless execution of client projects Work with marketing to drive joint client success stories case studies and industry presence

📌 Find Your Perfect Role (Gandhinagar)
🏢 Intech Creative Services
📍 Gandhinagar