Job Title Field Service Engineer - Multimodality Job Title Field Service Engineer - Multimodality Job Location Chandigarh Summary The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting repairs and installations The role documents detailed service activities working under direct supervision and prepares for service visits to achieve first-visit resolution The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field The role supports business growth by identifying sales opportunities and value-added services continuously expanding product knowledge to maintain high standards of service and technical expertise Job Responsibilities Delivers technical support and maintenance services to customers performing troubleshooting repair and installation of products and services with moderate independence while adhering to regulatory guidelines and company standards Documents service activities in detail including diagnostics resolutions test procedures and case status ensuring accuracy and completeness to maintain transparency and traceability Works under direct supervision following established processes and using independent judgment to ensure compliance with operational policies and the delivery of consistent high-quality service Tracks and records customer interaction time parts usage and service outcomes in real-time with high accuracy contributing to operational efficiency and accountability Prepares for service visits by diagnosing issues organizing necessary parts and formulating clear action plans striving for first-visit resolution to enhance customer satisfaction and service effectiveness Assists in addressing customer escalations complaints and feedback coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust Executes service tasks in the field utilizing diagnostic tools and troubleshooting techniques while managing more complex issues and ensuring smooth operation and reliability of products Supports business growth by identifying potential sales opportunities or value-added services during field service visits actively engaging with customers to enhance overall service delivery Expands knowledge of assigned products and services continuously seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise Minimum required Education High School Diploma Vocational Education Bachelor s Degree in Engineering Medical Science related field or equivalent Minimum required Experience Minimum 2 years of experience in IT Network Diagnosis System Connectivity Remote Service within Engineering Medical Science related setting or equivalent with Vocational Education OR no prior experience with Bachelor s Degree Preferred Skills Regulatory Compliance Data Analysis Interpretation Root Cause Analysis RCA Troubleshooting Escalation Management Service Operations Technical Documentation Customer Service KPI Monitoring and Reporting Product Installation Product Repair Maintenance How we work together We believe that we are better together than apart For our office-based teams this means working in-person at least 3 days per week Onsite roles require full-time presence in the company s facilities Field roles are most effectively done outside of the company s main facilities generally at the customers or suppliers locations Indicate if this role is an office field onsite role About Philips We are a health technology company We built our entire company around the belief that every human matters and we won t stop until everybody everywhere has access to the quality healthcare that we all deserve Do the work of your life to help the lives of others Learn more about Discover Learn more about If you re interested in this role and have many but not all of the experiences needed we encourage you to apply You may still be the right candidate for this or other opportunities at Philips Learn more about our culture of impact with care

📌 Field Service Engineer - Multimodality (Gurugram)
🏢 Philips
📍 Gurugram