The Ayushman Mitra cum Front Office Executive is responsible for managing front desk operations along with facilitating government health scheme (Ayushman Bharat / PM-JAY) services. The role ensures smooth patient registration, scheme verification, and front office coordination for seamless patient experience.
Key Responsibilities:
- Welcome and assist patients, visitors, and attendants in a professional and courteous manner
- Handle patient registration, appointment scheduling, and front desk operations
- Manage incoming calls, inquiries, and provide hospital information
- Assist patients under Ayushman Bharat / PM-JAY scheme for eligibility verification and registration
- Coordinate with departments for cashless approval, treatment packages, and documentation
- Maintain patient records and update information in hospital software
- Support admission, discharge, billing, and insurance/TPA coordination
- Guide patients regarding hospital processes and government health scheme benefits
- Ensure proper communication between patients, attendants, and hospital departments
- Handle grievances and escalate issues to concerned departments when required
- Maintain discipline, cleanliness, and smooth functioning of front office area
Skills Required:
- Knowledge of Ayushman Bharat / PM-JAY scheme
- Excellent communication and patient handling skills
- Basic computer knowledge (MS Office, hospital software)
- Ability to multitask and work under pressure
- Strong coordination and customer service skills
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Perks:
- Commuter assistance
- Flexible schedule
- Leave encashment
- Paid time off
Work Location: In person
📌 Ayushman Mitra (India)
🏢 Apple Hospital Indore
📍 India
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