Position Summary

The Microsoft Azure Virtual Desktop (AVD) Engineer is responsible for monitoring,

managing and supporting customer Azure Virtual Desktop environments under the

guidance of the End User Compute Manager. This role serves as the primary point of contact

for assigned incidents and service requests, maintaining ownership through resolution

while ensuring compliance with contracted SLAs.

The ideal candidate is customer focused, technically skilled and thrives in a fast paced

operations environment. This position requires shift flexibility, including participation in

rotating on call schedules and the ability to work varying shifts as business needs evolve.

The AVD Engineer will regularly collaborate with customers, peers, vendors and leadership

through phone, email, chat, video conferencing and ticketing systems such as ServiceNow to

ensure timely and effective issue resolution.

Travel Requirements

This position does not require travel.

Key Responsibilities

 Troubleshoot end user, application and AVD environment issues using remote support

tools and operational best practices.

 Monitor and maintain Azure Virtual Desktop environments, including session hosts,

host pools and application groups for both persistent and pooled desktop

configurations.

 Manage incidents, requests and changes through ServiceNow while documenting

troubleshooting activities and customer communications.

 Take ownership of assigned tickets and drive issues through to resolution or

appropriate escalation.

 Support day to day operations of AVD platforms, including session host maintenance,

image updates, profile management and user access administration.

 Communicate effectively with customers, peers, management and cross functional

engineering teams regarding incidents, outages and change activities.

 Participate in an on call rotation to provide emergency support coverage when

required.

 Assist with testing, validation and implementation of new AVD features, image updates

and operational processes.





 Troubleshoot production issues and coordinate with Microsoft support or third party

vendors as necessary.

 Contribute to the creation and maintenance of technical documentation, operational

procedures and knowledge base articles.

 Recommend process improvements and identify operational risks or areas of concern to

management.

 Continue developing technical expertise across additional Azure and Microsoft

technologies as business needs evolve.

 Perform other duties and responsibilities as assigned.

Required Qualifications

 Bachelor’s degree or equivalent work and/or military experience.

 2+ years of experience working in a Network Operations Center (NOC), Managed

Services or IT Operations environment.

 2+ years of hands on experience supporting Microsoft Azure Virtual Desktop or

Windows Virtual Desktop environments.

 Strong understanding of Azure Virtual Desktop architecture including host pools,

application groups, workspaces and the AVD control plane.

 Experience supporting and administering Azure VD Session Hosts, including ongoing

maintenance, health monitoring and troubleshooting of session host connectivity and

performance.

 Hands on experience supporting both Persistent Desktops (personal host pools) and

Pooled Desktops (multi session host pools), including user assignment, load balancing

and desktop image management.

 Experience with Azure Virtual Network (VNet) concepts including subnets, NSGs,

peering and private endpoints as they relate to AVD connectivity and session routing.

 Knowledge of Azure Domain Services (Microsoft Entra ID) including hybrid identity,

Entra ID join and domain joined session host configurations for AVD environments.





 Experience with FSLogix profile containers for user profile management in pooled and

persistent AVD environments.

 Familiarity with Azure Monitor, Log Analytics and AVD Insights for workplace health

monitoring and diagnostics.

 Strong troubleshooting and analytical skills with the ability to diagnose issues across

AVD infrastructure, networking and identity layers.

 Excellent verbal and written communication skills, including the ability to explain

technical concepts to non technical audiences.

 Strong customer service and relationship management skills.

 Ability to manage multiple priorities and work effectively in a fast paced operations

environment.

 Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

 Experience working in SLA driven support environments.

 Familiarity with ITIL based incident, problem and change management processes.

 Experience using ServiceNow or similar ticketing platforms.

 Experience with PowerShell or Azure CLI scripting for AVD automation, session host

management and administrative tasks.

 Experience with Microsoft Intune or Group Policy for AVD session host configuration

and policy management.

 Familiarity with Azure Image Builder or Shared Image Gallery for AVD golden image

creation and lifecycle management.

 Relevant Microsoft certifications such as AZ 140 (Configuring and Operating Microsoft

Azure Virtual Desktop) or AZ 104 (Microsoft Azure Administrator).

Core Competencies

 Accountability and ownership

 Adaptability and flexibility

 Analytical thinking and problem solving

 Attention to detail

 Customer focus

 Dependability and integrity

 Initiative and self direction

 Team collaboration

 Stress tolerance and professionalism under pressure

 Continuous improvement mindset

Pay: ₹525,716.78 - ₹1,993,393.83 per year

Work Location: Hybrid remote in Bengaluru, Karnataka (Bengaluru Urban District)

📌 Microsoft Azure Virtual Desktop (AVD) Engineer (India)
🏢 Hirezy.ai
📍 India