Job Title: Quality Analyst

Location: Salt Lake, Kolkata

Company: Teleminds Infotech Pvt Ltd..

Shift Timings: 600am to 3:00pm (Monday to Saturday)
8:00am to 5:00pm(Monday to Saturday)

3:00pm to 12:00am(Monday to Saturday) Drop facility will be provided for this shift.

We are hiring for a Call Quality Analyst.

Freshers are welcome to apply!

Key Responsibilities:

- Monitor, evaluate and auditing inbound and outbound calls.
- Identify areas for improvement and provide feedback.
- Maintain quality assurance standards and compliance.
- Prepare call analysis reports and share insights with the management.

Requirements:

- Prior experience in a similar role (1-2 years preferred).
- Fluency in English is mandatory
- Robust listening skills.
- Proficiency in Excel & Word.




- Attention to detail and a proactive approach.

Interested Candidates Please contact HR PRIYADARSHINI +91-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

- Leave encashment
- Paid sick time
- Commuters assistance
- Paid time off
- Provident Fund

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Call Quality Analyst (India)
🏢 Teleminds InfoTech Private
📍 India