- Handle customer queries through the chat support channel in a qualified and timely manner.
- Resolve customer concerns related to orders, payments, returns, exchanges, refunds, and product information.
- Provide accurate information and ensure a high level of customer satisfaction.
- Maintain quality standards while meeting productivity and response time targets.
- Record customer interactions accurately in the system.
- Follow company policies, processes, and compliance guidelines.
- Escalate complex issues to the concerned team whenever required.
- Maintain confidentiality of customer information.
- Deliver a positive customer experience while handling multiple chat conversations efficiently.
- Only mail candidate preferred (Night Shifts)
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Chat Support Associate (India)
🏢 SarvaKisan
📍 India
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