Nexa Consultancy (thenexaconsultancy.com) is hiring a Backend Operations Executive & Appointment Setter to manage our day-to-day client operations and keep our appointment calendar full. This is a fully work-from-home role open to candidates anywhere in India, for someone organised, well-spoken and comfortable being the first voice a client hears.
Shift and working hours
This is a night shift role. Working hours are 12:30 AM to 8:30 AM IST, aligned to US Pacific business hours. Please apply only if you can work these hours consistently.
What you will do
- Call and follow up with inbound leads to book qualified appointments for our consultants
- Maintain the appointment calendar: schedule, confirm, reschedule and reduce no-shows through timely follow-ups
- Handle backend file management: prepare, organise and maintain client files and documentation end to end
- Keep client records and CRM entries accurate and up to date
- Track case and application progress, and flag pending items to the team
- Coordinate with clients over email and WhatsApp on document requests and status updates
- Prepare simple daily reports on calls made, appointments booked and files processed
What we are looking for
- Fluent, confident spoken English. You will be on calls with clients every day
- Robust written English for email and messaging
- Organised and detail-oriented, comfortable managing multiple files at once
- Working knowledge of MS Office or Google Workspace (Excel or Sheets, Docs, Gmail)
- Reliable, punctual and able to work independently once trained
- A quiet work-from-home setup with a laptop or desktop and a stable internet connection
Bonus points
- Prior experience in immigration consultancy, visa processing or study-abroad services
- Experience in appointment setting, tele-calling or inside sales
- Familiarity with any CRM
What we offer
- Starting salary of Rs. 22,000 per month, plus performance bonuses on top
- Fully work from home, no commute
- Clear growth path as you take on more ownership of operations