Job Title: Customer Service Agent
Company: eClerx
Industry: BPO / Business Process Management
Employment Type: Full-Time
Location: Mohali
As an Voice Analyst for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:
- Excellent verbal and written communication skills in English.
- Fresher’s or experienced are welcome to apply.
- Ability to multitask, prioritize, and manage time effectively.
- Robust problem-solving skills and the ability to think on your feet.
- Comfortable to work from office in Chandigarh Location.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
- In Hand: 23,100 Including the night shift allowance.
- Holiday Pay: Double pay on National Holidays + compensatory off
- Transport: Subsidized company cab/bus (optional deduction)
- Insurance: ₹2 Lakh medical + ₹5 Lakh accidental cover; ESIC; option for family coverage
- Rewards: Referral bonus up to ₹7,500; monthly/quarterly awards
- Perks: Mobile recharge reimbursement till 1 K Per Month