Bangalore, Karnataka
Job Summary

We are looking for a highly experienced Senior Salesforce Engineer with strong expertise in Salesforce Financial Services Cloud (FSC) to design and deliver scalable CRM solutions for the Insurance and Financial Services domain . The ideal candidate will bring deep domain knowledge, hands-on development expertise, and strong experience in Agentforce for Financial Services to enhance agent productivity and customer journeys.

Key Responsibilities

Key Responsibilities

1. Solution Design & Development

Design and implement scalable Salesforce solutions aligned to business requirements

Develop and customize applications using:
Apex
Lightning Web Components (LWC)
Salesforce configuration & declarative tools
Ensure high performance, maintainability, and scalability of solutions

2. FSC & Agentforce Implementation

Implement and configure Salesforce Financial Services Cloud (FSC) features
Enhance Agentforce capabilities for Financial Services , focusing on:
Agent productivity
Customer relationship management
Sales and service workflows

Design solutions supporting:
Client onboarding
Policy servicing
Financial advisory journeys

3. Integration & Architecture

Design and implement integrations with external systems (via REST/SOAP APIs, middleware like MuleSoft)
Work on multi-system ecosystems (CRM, backend systems, third-party platforms)
Ensure data consistency, security, and performance across integrations

4. Business & Stakeholder Collaboration

Work closely with:
Business stakeholders
Product owners
Architects
Translate functional requirements into technical solutions




Provide technical guidance in FSC and Agentforce implementations

5. Quality & Delivery

Participate in Agile/Scrum delivery model
Ensure adherence to coding standards, best practices, and CI/CD pipelines
Troubleshoot production issues and provide performance optimizations
Skill Requirements

Strong hands-on expertise in:
Salesforce Financial Services Cloud (FSC)
Agentforce for Financial Services

Development skills:
Apex, Lightning Web Components (LWC), SOQL

Strong understanding of:
Salesforce data model and security model
Integration patterns (REST, SOAP, Events, CDC)

Experience in:
Salesforce configuration (Flows, Process Builder, Validation rules)
CI/CD and version control

Certifications (Mandatory)

Salesforce Certified FSC Consultant
Salesforce Certified Administrator

Preferred Skills (Good to Have)

Experience with:
MuleSoft or other integration platforms
DevOps tools and CI/CD pipelines

Domain knowledge in:
Insurance
Banking / Wealth Management

Exposure to:
Data modeling and customer 360 implementations

Qualifications

Bachelor’s degree in Computer Science / IT / Engineering or equivalent

Key Competencies

Strong analytical and problem-solving skills
Excellent stakeholder communication
Ability to work independently and lead modules
Solid domain orientation towards financial services

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📌 Senior Technical Lead (India)
🏢 HCLTech
📍 India