Contractor Junior Site Reliability Engineer ServiceNow Platform
we data drives our decisions Technology is at our core And innovation is everywhere But our company is more than datasets lines of code or AB tests Were the thrill of the first night in a new place The excitement of the next morning The friends you make The journeys you take The sights you see And the food you sample Through our products partners and people we can empower everyone to experience the world
Were a truly global ecommerce company with business operations in nearly every country and city on the planet And we want to make it easy for everyone anywhere in the world to pay for their travel or do business with our platform whenever and however its convenient for them
We are looking for a motivated and technically strong Junior Site Reliability Engineer SRE to join our ServiceNow Platform team This role will act as a critical bridge between the ServiceNow engineering teams and the broader SREInfrastructure organization ensuring platform reliability automation observability and operational excellence
The ideal candidate will have 2-4 years of handson SRE or DevOps experience and a solid foundation in Linux systems cloud infrastructure CICD tooling Kubernetesbased Java application deployments and infrastructure automation
As part of the ServiceNow Platform team you will help maintain and improve the reliability of MID Servers ACC agents integrations and supporting infrastructure while driving automation and operational efficiency across environments
Key Responsibilities
ServiceNow SRE Operations
Act as the operational bridge between ServiceNow platform teams and SREInfrastructure teams
Support and maintain ServiceNow distributed infrastructure including MID Servers ACC Agents and API integrations
Monitor platform reliability availability and performance to meet SLASLO targets
Participate in incident response troubleshooting root cause analysis RCA and remediation activities
Infrastructure Automation CICD
Build and maintain Infrastructure as Code IaC using Puppet and Terraform
Automate deployments and operational tasks using GitLab CICD pipelines
Support AWS infrastructure provisioning and lifecycle management using Terraform
Manage onpremise deployments and configuration management using Puppet
Kubernetes Application Reliability
Support Kubernetesbased service architecture for Java applications
Build deploy and troubleshoot containerized workloads in Kubernetes environments
Create and maintain Linux deployment artifacts and deployment pipelines
Ensure platform scalability resilience and operational stability
Observability Monitoring
Implement and maintain logging monitoring and ing solutions for applications and infrastructure
Build telemetry dashboards and proactive monitoring for platform health
Analyze logs and system metrics to identify operational risks and performance bottlenecks
Work with tools such as Prometheus Grafana OTel or similar observability platforms
Security Secrets Management
Manage secrets and credentials using HashiCorp Vault or equivalent secret management tools
Ensure secure access patterns and compliance with enterprise security standards
Support leastprivilege access models and infrastructure hardening initiatives
Troubleshooting Reliability Engineering
Apply common troubleshooting methodologies for distributed systems and cloudnative environments
Support production incidents involving Kubernetes Linux systems networking deployments and integrations
Identify operational toil and automate repetitive tasks
Collaborate with developers and platform teams to improve system reliability and deployment quality
Required Skills Experience
2-4 years of experience in an SRE DevOps or Platform Engineering role
Handson experience with
GitLab CICD
Puppet
Terraform
Kubernetes
Linux administration
AWS infrastructure
Experience supporting Kubernetes service architecture for Java applications
Experience managing secrets using Vault
Strong understanding of logging monitoring and ing systems
Experience building Linux deployment artifacts and deployment pipelines
Familiarity with imagebuilding pipelines and automation workflows
Knowledge of Infrastructure as Code IaC and configuration management principles
Experience troubleshooting distributed systems deployment failures and infrastructure issues
Working knowledge of Gitversion control systems
Strong analytical and problemsolving skills
Preferred Qualifications
Exposure to ServiceNow platform infrastructure such as MID Servers ACC Agents or IntegrationHub
Experience with Dockercontainer technologies
Knowledge of Python Java or Go for automation scripting
Skills
Mandatory Skills : DevOps,automation, Kubernetes, AWS, Terraform, Grafana, and Prometheus, ServiceNow SRE ITOM, Event Management, AIOps, CMDB, Discovery, Service Mapping, or ServiceNow platform administration/development
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
📌 Specialist - Package Implementation (India)
🏢 LTM
📍 India
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