Job Title: LEAD ADMINISTRATOR L1
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 7/7/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Responsibilities:
Strong hands-on experience with ServiceNow HAM PRO module.

Solid understanding of the ServiceNow platform architecture and development best practices.

Experience in ServiceNow configuration, scripting (JavaScript, Glide), and integrations.

Ability to work collaboratively with cross-functional teams and client stakeholders

Excellent problem-solving, communication,



and interpersonal skills.

Prior experience in asset management processes and ITSM/ITAM frameworks is highly desirable.

Key Responsibilities

Provide technical expertise and guidance on HAM PRO capabilities, features, and enhancements.

Troubleshoot and resolve issues related to HAM PRO modules and integrations.

Document technical designs, processes, and configurations for knowledge sharing and future reference

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 Recent projects Timely delivery
Avoid unauthorised changes
No formal escalations
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Mandatory Skills: ServiceNow Hardware Asset Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 LEAD ADMINISTRATOR (India)
🏢 Wipro
📍 India