Job Requirements

- Functioning as a problem solver and technical interface between customer, service team, and engineering teams.
- Managing and processing warranty claims related to Train IT components and systems, ensuring timely and accurate resolution.
- Analyzing vehicle logs, diagnostic data, and field feedback to identify root causes of failures.
- Coordinating corrective and preventive actions with design, software, and service teams.
- Supporting maintenance teams with technical expertise, documentation, and fault rectification guidelines.
- Conducting system tests, validation of fixes, and ensuring timely resolution of customer issues.
- Assisting in upgrades, retrofits, and software updates during service phase.
- Collecting, analyzing, and interpreting warranty data to identify trends, recurring issues, and areas for product improvement
- Generating comprehensive warranty reports, including failure analysis results, cost implications, and recommendations for product enhancements.




- Identifying opportunities to streamline warranty processes, improve efficiency, and reduce warranty costs
- Participating in FMEA (Failure Mode and Effects Analysis) and other reliability engineering activities

Work Experience

- Bachelor’s degree/diploma in engineering such as communications engineering/ telecommunications or comparable
- Experience in troubleshooting and warranty. Minimum 4 years of qualified experience in Railway domain.
- Good understanding of maintenance practices, customer support processes, and documentation.
- Ability to read and interpret complex technical drawings, schematics, and system architecture.
- Experience in analyzing diagnostic data, fault logs, troubleshooting and warranty handling.
- Familiarity with communication protocols such as TRDP, MVB, WTB, Ethernet.

📌 Senior Engineer (India)
🏢 Quest Global
📍 India