As an Associate Manager – Customer Service, you will lead a mid-sized team of ~20–25 Customer Service Associates (CSAs), ensuring seamless delivery of customer experience across voice and WhatsApp channels.

You will be responsible for team performance, customer satisfaction, and operational efficiency, while also contributing to process improvements and escalation management.

Key Responsibilities:

· Team Leadership & Performance Management

· Customer Experience Ownership

· Escalation Management

· SLA & Operations Management

· Process Improvement & Problem Solving

· Data & Reporting

· Cross-Functional Collaboration

· Training & Quality Management

Required Skills & Competencies

Must-Have

· 5–8 years of experience in Customer Service / Operations





· Experience managing a team of 20–25 members

· Solid understanding of SLA-driven environments

· Excellent communication and people management skills

· Experience handling escalations in high-emotion scenarios

· Strong analytical skills (Excel / dashboards)

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Application Question(s):

- How many years of Customer Service experience do you have?
- Have you worked in a voice process?
- Are you comfortable working in night shifts?

Work Location: In person

📌 Assistant Manager - Customer Service (India)
🏢 Hiring Mavericks
📍 India