If you come from a retail/store background and enjoy interacting with customers, this role is

for you.

As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for

delivering a premium in-store experience, building trust with customers, and guiding them

through their hair care journey.

This role is a mix of customer service, consultation support, and relationship

management similar to how you would engage, guide, and retain customers in a retail

store setting.

What You’ll Do (Retail + Customer Experience Focus)

● Customer Interaction & In-store Experience:

○ Welcome walk-in customers and ensure a warm, personalized experience

○ Understand customer concerns and guide them through consultations

● Consultative Approach:

○ Explain Traya’s treatment journey in a simple and relatable way

○ Assist customers in understanding doctor recommendations and product

usage

● Customer Retention & Relationship Building:





○ Build long-term relationships with customers

○ Motivate them to stay consistent with their treatment plans

○ Drive repeat visits and product reorders

● Follow-ups & Engagement:

○ Conduct regular follow-ups (calls/WhatsApp) at least 3-4 hours in a day

○ Track customer progress and ensure satisfaction

● Handling Concerns & Objections:

○ Address customer queries around usage, results, or concerns

○ Provide reassurance and escalate to doctors when required

● Store Operations & Ownership:

○ Maintain store hygiene, product display, and inventory checks

○ Ensure smooth day-to-day clinic/store operations

● Customer Advocacy:

○ Encourage reviews, feedback, and testimonials

○ Deliver a high-quality experience that customers talk about

Pay: Up to ₹35,000.00 per month

Work Location: In person

📌 Hair Coach (India)
🏢 Traya Health
📍 India