- Strong knowledge of ITIL and ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Hands-on experience with ServiceNow (preferred) or tools like BMC Remedy, Ivanti, Cherwell.
- Experience in ITSM modules (CMDB, Discovery, Service Catalog, Reporting).
- ITIL Foundation certified (or higher).
- Exposure to CMDB and service mapping concepts.
- Experience in regulated environments (SOX, SOC, HIPAA if applicable).
- Experience in CAB setup/improvement and Problem Management rhythms.
- Solid documentation and stakeholder communication skills.
📌 ITSM Analyst (India)
🏢 Saaki Argus And Averil Consulting
📍 India
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