Customer Support Executive – Luxury Process Job Title: Customer Support Executive – Luxury Process Salary: Up to ₹35,000 CTC per month Experience Required: Minimum 6 months of on-paper experience in BPO (Voice / Customer Support Process) Shift Timing: Morning Shift (8:00 AM – 8:00 PM) Working Days: 6 Days a Week Location: Indore Job Summary We are looking for a Customer Support Executive – Luxury Process who can deliver a premium customer experience through professional and effective communication. The ideal candidate should have prior BPO voice/customer support experience, strong communication skills, and the ability to handle customer queries with patience and professionalism. Key Responsibilities - Handle inbound and outbound customer interactions in a professional manner. - Provide excellent customer service while maintaining a premium customer experience. - Resolve customer queries, complaints, and service requests efficiently. - Maintain accurate records of customer conversations and updates in the CRM system. - Achieve quality, productivity, and customer satisfaction targets. - Follow company policies, SOPs, and process guidelines. - Escalate unresolved or complex customer issues to the relevant team when required. - Build positive customer relationships through clear and effective communication. - Maintain high standards of professionalism, confidentiality,



and service quality. - Work closely with team members to achieve process goals and deliver smooth customer support operations. Eligibility Criteria - Minimum 6 months of on-paper BPO experience is mandatory. - Experience in Voice Process / Customer Support preferred. - Excellent verbal and written communication skills in English. - Strong customer handling, listening, and problem-solving skills. - Basic computer knowledge and good typing speed. - Comfortable working in a fast-paced work environment. - Immediate joiners preferred. Preferred Candidate Profile - Confident and professional communication style. - Ability to handle customers calmly and efficiently. - Customer-focused mindset with a positive attitude. - Valuable team player with strong coordination skills. Salary & Benefits - Salary: Up to ₹35,000 CTC per month - Opportunity to work in a luxury customer support process - Professional growth and learning environment How to Apply If you have relevant BPO/customer support experience and strong communication skills, we’d love to hear from you. Apply now to join our team as a Customer Support Executive – Luxury Process.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Provident Fund

Work Location: In person

📌 Customer support executive (India)
🏢 CHARISMA GROUP
📍 India