Department Name: Reservation

Employment Type: Internship (3 Months)

Location: Noida

Position : Reservation Intern

Reporting Manager: Sales Manager

Qualification: Any Graduate (pursuing or recently completed)

Experience: Freshers are preferred

About the Role

We're looking for an enthusiastic, people-friendly Reservation Intern to join our Sales team in Noida. You'll get real, front-line exposure to how hotel bookings actually happen — handling guest inquiries over calls, emails, and WhatsApp, learning how to turn a straightforward question into a confirmed booking, and picking up the art of good, persuasive communication along the way. If you enjoy talking to people, like the idea of hitting targets, and want hands-on experience in hospitality sales, this internship will teach you a lot, fast.

What You'll Be Doing

- Handle inbound and outbound reservation calls under guidance from the team.
- Respond to guest inquiries about rooms, rates, availability, amenities, and offers.
- Learn how to convert inquiries and leads into confirmed bookings.
- Share accurate, up-to-date information about hotel services and ongoing promotions.
- Practice maintaining a customer-first, professional tone in every interaction.
- Get hands-on with CRM and Hotel PMS systems to manage reservations.
- Assist in entering guest details,



payment information, and booking confirmations correctly.
- Coordinate with hotel operations teams to support smooth guest check-ins.
- Support the team in handling booking modifications, cancellations, and guest concerns.
- Help track leads and follow up on pending bookings.
- Assist in preparing daily reservation updates and simple reports.
- Learn the basics of upselling room categories, add-ons, and packages.

What We're Looking For

Good to have:

- Basic working knowledge of MS Excel or Google Sheets.
- Comfortable using a computer, with decent typing speed.
- Any prior experience with calls or customer support is a bonus, not a requirement.
- Curiosity about OTA platforms and hotel rate structures is a plus.

Who you are:

- A confident, clear communicator who isn't afraid to pick up the phone.
- Genuinely customer-focused — you like helping people find what they need.
- Comfortable juggling a few things at once without losing your cool.
- Positive, team-oriented, and open to feedback.
- A good problem-solver who stays calm during a tricky guest interaction
- Punctual, adaptable, and eager to learn on the job.
- Motivated by targets and results, not just routine.

Work Location: In person

📌 Reservation Intern (India)
🏢 RevX Hospitality
📍 India