Retail Sales Executive

Job Summary

We are looking for a customer-focused and enthusiastic Retail Sales Executive to join our Tiles & Marble Showroom. The ideal candidate will be responsible for assisting walk-in customers, understanding their requirements, recommending suitable products, preparing quotations, and ensuring a smooth sales experience. The role requires excellent communication skills, product knowledge, and the ability to build lasting customer relationships while achieving sales targets.

Key Responsibilities

- Welcome and assist walk-in customers visiting the showroom.
- Understand customer requirements and recommend suitable tiles, marble, granite, sanitaryware, and related products.
- Explain product features, designs, sizes, finishes, quality, pricing, and applications.
- Prepare quotations, estimates, and sales orders based on customer requirements.
- Follow up with customers to convert inquiries into sales.
- Coordinate with the warehouse and dispatch team to ensure timely product availability and delivery.
- Build and maintain strong relationships with homeowners, architects, interior designers, builders, and contractors.
- Achieve monthly and quarterly sales targets.
- Ensure proper display and presentation of products in the showroom.
- Keep updated with new products, market trends, and competitor offerings.
- Handle customer queries, complaints, and after-sales support professionally.
- Maintain customer records, inquiries, and sales reports in the company's CRM or ERP system.
- Coordinate with the accounts team regarding payments and invoicing.
- Ensure a clean, organized, and customer-friendly showroom environment.

Required Qualifications

- Bachelor's degree or Diploma in any discipline.
- 1–5 years of experience in retail sales.
- Experience in tiles, marble, granite, sanitaryware, building materials,



home décor, or interior products will be preferred.
- Freshers with excellent communication skills and a strong interest in sales may also apply.

Required Skills

- Strong communication and interpersonal skills.
- Excellent customer service and relationship-building abilities.
- Sales and negotiation skills.
- Basic computer knowledge (MS Office, Excel, ERP/CRM).
- Ability to prepare quotations and explain product specifications.
- Good presentation and convincing skills.
- Strong follow-up and closing skills.
- Ability to work on weekends and holidays as per showroom business requirements.

Preferred Knowledge

- Knowledge of ceramic tiles, vitrified tiles, porcelain tiles, marble, granite, and natural stones.
- Understanding of flooring, wall cladding, bathroom, kitchen, and exterior applications.
- Basic knowledge of measurements, area calculations, and quantity estimation.
- Familiarity with interior design trends and construction materials.

Key Performance Indicators (KPIs)

- Monthly sales achievement against targets.
- Conversion rate of showroom inquiries into sales.
- Customer satisfaction and feedback scores.
- Repeat business and customer referrals.
- Average order value.
- Timely follow-up and closure of customer inquiries.
- Accuracy of quotations and order processing.

Working Conditions

- Full-time showroom-based role.
- Weekend and holiday availability required, as these are peak business periods.
- Frequent interaction with customers, architects, contractors, and builders.

Preferred Candidate Profile

- Positive attitude and customer-first approach.
- Well-groomed and professional appearance.
- Self-motivated with a passion for sales.
- Team player with a willingness to learn.
- Ability to work in a target-driven workplace.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Retail Sales Assistant (India)
🏢 Retail Showroom
📍 India