We're looking for a Desktop Support Engineer to provide hands-on technical support for our end-users, ensuring smooth day-to-day IT operations.

Responsibilities

Install, configure, and troubleshoot desktops, laptops, printers, and peripherals

Manage user accounts and permissions in Active Directory

Support Windows OS, MS Office/M365, and basic network connectivity (LAN/Wi-Fi)

Handle software installations, patches, and antivirus updates

Log and resolve tickets via helpdesk

Troubleshoot VPN, email, and remote access issues

Escalate complex issues to L2/L3 teams

Maintain IT asset inventory and documentation

Requirements

1+ years of experience in desktop/IT support

Working knowledge of Windows 10/11, MS Office, and AD basics

Familiarity with ticketing tools and remote support software (AnyDesk, TeamViewer)

Basic understanding of networking (IP, DNS, DHCP)

Valuable communication and problem-solving skills

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Shaurya Technosoft
📍 India