Job Profile – Customer Support & Inventory Coordinator (Australia Time Zone)About the Role

The Customer Support & Inventory Coordinator will support both Jagkris Carpets Australia (B2B) and The Rug Trader Australia (B2C) during Australian business hours.

The role is responsible for handling customer and retail partner enquiries, providing stock and order information, coordinating with the Panipat office, and ensuring prompt and professional communication with customers, retailers, transport companies, and other business contacts.

A. Jagkris Carpets Australia (B2B)Inbound Responsibilities

- Answer phone calls and emails from retail partners regarding stock availability of carpets and rugs.
- Inform retailers about available designs, colours, sizes, and product stock.
- Record requests from retailers who wish to keep stock on hold and inform the Panipat office.
- Receive customer orders over the phone and immediately forward the details to the Panipat office for processing.
- Handle enquiries for samples, custom samples, custom-size carpets, and other product-related enquiries.
- Answer general questions regarding product specifications, lead time, delivery, and availability.
- Record any enquiry requiring senior management approval and report it to the Panipat office.
- Maintain proper records of all enquiries, orders, hold requests, and pending work.
- Provide a complete update to the Panipat office every working day at 10:00 AM (IST).

B. The Rug Trader Australia (B2C)Inbound Responsibilities

- Answer customer phone calls and emails.
- Help customers with product information, designs, colours, sizes, materials, and product features.




- Answer enquiries about product availability and expected delivery time.
- Provide updates on order status, dispatch, shipping, and transit.
- Handle customer requests for exchanges, returns, or product complaints.
- Assist customers with enquiries regarding custom-size rugs or special requests.
- Handle general enquiries related to products, delivery, and after-sales support.
- Record all enquiries and escalate matters requiring management approval to the Panipat office.
- Maintain polite, professional, and timely communication with every customer.

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Outbound Responsibilities

- Make phone calls to retail partners and customers whenever instructed by the Panipat office.
- Inform retail partners and customers about order confirmation, stock availability, dispatch updates, delivery status, shipment tracking, and transit status.
- Contact transport companies (such as Allied Express or other transport providers) to follow up on transit issues, shipment status, delivery updates, or any transport-related enquiries.
- Make follow-up calls regarding pending enquiries, stock hold requests, sample requests, custom sample requests, custom-size enquiries, customer orders, exchanges, returns, complaints, and other service requests.
- Make phone calls to architects, designers, collaborators, creators, accountants,



and other business contacts whenever required by the Panipat office.
- Pass urgent messages and important business updates from the Panipat office to customers, retail partners, and other business contacts.
- Collect the required information during outbound calls and report the outcome of each key call back to the Panipat office.
- Handle any other business-related communication or outbound calls as instructed by the Company while ensuring polite, skilled, and timely customer service at all times.

General Responsibilities

- Maintain accurate records of all calls, emails, enquiries, orders, complaints, and follow-ups.
- Coordinate closely with the Panipat office and provide a daily update on all pending and completed work.
- Ensure professional, polite, and timely communication with all customers, retail partners, and business contacts.
- Maintain confidentiality of customer information and company data.
- Support both businesses whenever required and perform additional duties assigned by the Company.

Skills Required

- Excellent spoken and written English.
- Ability to fully understand Australian Accent.
- Good communication and customer service skills.
- Basic computer knowledge (Email, Microsoft Office, Excel, Google Sheets).
- Good organisational and record-keeping skills.
- Ability to work during Australian business hours.
- Responsible, organised, and able to coordinate effectively with the Panipat office.
- Professional telephone etiquette with a customer-focused attitude.

Pay: ₹24,000.00 - ₹30,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Customer Support & Operations Executive (Australia) (India)
🏢 Jagkris Home India
📍 India