Website Management

- Manage and maintain the company’s e-commerce website and mobile interface.

- Ensure the website is updated with the latest products, prices, offers, banners, and promotional campaigns.

- Monitor website performance, uptime, speed, and functionality issues.

- Coordinate with developers or IT vendors for bug fixes, updates, and current feature implementation.

Product & Catalog Operations

- Create, upload, and manage product listings for 2-wheeler accessories and riding gear products.

- Ensure product descriptions, specifications, compatibility details, images, and SEO content are accurate.

- Maintain category structure, filters, product tags, and search optimization.

Inventory & Order Management

- Coordinate with the Inventory and Purchase teams to ensure stock availability is accurately reflected on the website.

- Monitor inventory synchronization between ERP, warehouse, and website.

- Oversee order flow from website confirmation to dispatch and delivery.

- Handle backorders, cancellations, returns, and replacement coordination.

Customer Experience

- Ensure a smooth online shopping experience for customers.

- Monitor customer complaints related to website issues, payment failures, order tracking, and product information.





- Work closely with the Customer Care team to resolve escalations quickly.

Sales & Performance Monitoring

- Track daily website sales, conversion rates, traffic, cart abandonment, and other e-commerce KPIs.

- Prepare daily, weekly, and monthly operational reports.

- Suggest improvements to increase online sales and operational efficiency.

Marketing Coordination

- Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities.

- Ensure landing pages, discount codes, and promotional banners are activated correctly.

- Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective.

Payment & Logistics Coordination

- Monitor payment gateway transactions and resolve payment reconciliation issues.

- Coordinate with courier and logistics partners for shipment updates and delivery performance.

- Ensure order tracking information is updated for customers.

Pay: ₹40,000.00 - ₹45,000.00 per month

Language:

- Hindi (Required)
- English (Required)
- Malayalam (Required)
- Kannada (Required)

Work Location: In person

📌 website operation manager (India)
🏢 Autonity
📍 India