Job Description: Key Responsibilities

Monitor customer accounts to identify overdue payments

Contact customers via phone, email, or written communication to collect outstanding dues

Negotiate payment plans and settlement options when required

Maintain accurate records of customer interactions and payment status

Follow up consistently on promised payments

Escalate unresolved cases to senior management or legal teams when necessary

Ensure compliance with company policies and applicable laws

Prepare daily/weekly collection reports

Coordinate with sales, finance, and customer service teams to resolve billing issues

Responsibilities: Required Skills & Competencies

Strong communication and negotiation skills

Ability to handle difficult conversations professionally

Valuable organizational and time-management skills

Basic knowledge of accounting and billing processes

Attention to detail and record-keeping accuracy

Proficiency in MS Excel / CRM or collection software

Qualifications: Commerce Graduate

📌 Senior Executive (India)
🏢 EXL Service
📍 India