- Key Responsibilities:
Operating System Support:

- Install, configure, and maintain Windows operating systems across desktops and

laptops.

- Perform OS-level troubleshooting and provide user support.

Hardware Support:

- Assemble and upgrade desktops and laptops.
- Troubleshoot hardware issues including peripherals and internal components.

Software Support:

- Install and configure standard software applications including Microsoft Outlook.
- Perform software backups, update, and resolve application-related issues.

Network Support:

- Install and troubleshoot network printers and scanners.
- Support VPN configurations and basic firewall settings.
- Assist with LAN/WAN connectivity and basic switch/router troubleshooting.

Security Management:

- Manage antivirus software and endpoint security tools.
- Ensure BitLocker encryption and device security compliance.

Active Directory Administration:

- Create and manage user accounts and groups.




- Perform password resets and apply group policies.
- Manage user access rights based on company policy.

Remote Support:

- Provide remote support using tools like TeamViewer, Any Desk, etc.
- Troubleshoot software and system-related issues remotely.

Asset Management:

- Maintain accurate inventory records of hardware and software.
- Coordinate with vendors for hardware support and warranty claims.

Technical Skills:

- Basic OS installation and configuration
- PC/Laptop hardware troubleshooting
- Microsoft Outlook setup and support
- Basic Active Directory (user/group management, password resets)
- Printer and peripheral setup
- Basic networking (IP, DNS, DHCP, VPN)
- Antivirus and endpoint security management
- Exposure to SCCM, BSOD troubleshooting (basic level)
- BitLocker encryption and recovery

📌 Desktop Support Engineer (Males) (India)
🏢 Informica Solutions
📍 India