Hyderabad, India, IND

Description

Experience Required: 5+ Years

Work Model: Rotation-based 24x5 coverage

Job Summary:

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

Key Responsibilities:

L2 Support (Core Services):

- ? ?Provide Level 2 support for core services during rotating 24x5 shifts.

- ? ??Handle support requests independently; escalate to onshore L3 team only when necessary.

- ? ??Track and document all issues, including resolution steps and follow-ups.

- ? ??Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

- ? ??Handoff unresolved issues to the next shift at end of day.

Development:

- ? ?Collaborate with onshore developers for development-related tasks.

- ? ??Participate in scrum meetings and project discussions during US overlap hours.

- ? ??Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance:

- ? ?Execute LCM (Lifecycle Management) and maintenance tasks as required.

- ? ??Coordinate and communicate effectively with onshore points of contact.

Business Knowledge:

- ? ?Develop familiarity with Schneider’s business model, terminology, and acronyms.





- ? ??Join business discussions during overlap with US first shift when appropriate.

Key Skills:

Primary Technical Skills:

- ? ?Java, Spring Boot

- ? ??Relational Databases (e.g., MySQL, PostgreSQL)

- ? ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

- ? ?Python, JavaScript

- ? ??Kafka, MongoDB

- ? ??Snowflake (optional)

Soft Skills:

- ? ?Strong verbal and written communication

- ? ??Self-starter with the ability to work independently

- ? ??Proactive issue resolution and collaborative approach

- ? ??Organized with attention to detail

Shift Requirements:

- ? ?Must be willing to work in a rotating 24x5 support schedule

- ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

Requirements

Key Skills:

Primary Technical Skills:

- ? ?Java, Spring Boot

- ? ??Relational Databases (e.g., MySQL, PostgreSQL)

- ? ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

- ? ?Python, JavaScript

- ? ??Kafka, MongoDB

- ? ??Snowflake (optional)

Soft Skills:

- ? ?Strong verbal and written communication

- ? ??Self-starter with the ability to work independently

- ? ??Proactive issue resolution and cooperative approach

- ? ??Organized with attention to detail

Shift Requirements:

- ? ?Must be willing to work in a rotating 24x5 support schedule

- ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

📌 JavaSupport (India)
🏢 RiVi Consulting Group
📍 India