- Email & Escalation Management: Monitor and respond to all incoming emails in a timely, professional manner. Directly resolve enquiries or systematically forward/escalate them to the proper internal teams.
- Billing & Dashboard Administration: Process simple invoicing tasks on internal operating dashboards. This includes managing order cancellations, updating modifications, and handling billing for specialised jobs without court reporters.
- System & Account Setup: Accurately set up new, main orders for processing as soon as they come in. Add new legal firms and individual personnel profiles directly into our primary operating system.
- System & Account Setup: Accurately set up new, main orders for processing as soon as they come in. Add new legal firms and individual personnel profiles directly into our primary operating system.
and the Google Suite ecosystem (Docs, Sheets, Gmail, and Drive).
- Excellent Communication: Strong written and verbal English communication skills. You must be competent, courteous, and exact when interacting with clients, providers, and Steno staff.
- Meticulous Accuracy: High attention to detail when inputting complex billing and account metadata to completely avoid processing errors.
- Problem-Solving & Self-Direction: Proactive initiative to resolve billing discrepancies independently and the clarity to know when and where to escalate ambiguous queries. Proven capability to manage workload and stay focused in a remote environment.