 Handle incoming calls from customers requiring automobile assistance.

 Coordinate with field technicians to facilitate timely support.

 Enter customer and service request details accurately into the admin portal.

 Monitor and track the status of ongoing service requests.

 Escalate any issues, delays, or customer concerns to the supervisory team.

 Ensure explicit, polite, and respectful communication with both customers and service partners.

Requirements

 Proficiency in Malayalam is mandatory. Any other language known would be an additional advantage.

 Working knowledge of MS Excel for basic data entry and tracking.

 Strong communication skills with a customer-first approach.

 High attention to detail and organizational skills.

 Willingness to work in rotational shifts, including night shifts if required.

 Ability to stay calm and solution-focused in high-pressure situations.

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Education:

- Diploma (Preferred)

Work Location: In person

📌 Customer Support Associate-Voice (India)
🏢 AUTOBAHN MAHINDRA
📍 India