- Domain, SSL, payment gateway and email Management (Registration, Renewal).

- Collecting requirements/updating from Clients in both website and Desktop applications.

- Complete detailed reports listing requests for technical assistance.

- Providing client support to solve issues in both Website and Desktop applications.

- Act as the initial point of contact for domain or website related concerns from clients.

- Invoice generation for clients and follow up.

- Plesk and C-panel management.

- Maintain a working log detailing updates, as well as the date of completion.

- Meetings with clients to analyse, troubleshoot and diagnose issues.

- Escalate issues to concerned team and follow up till the resolution of ticket

Requirements

- - Ability to prioritize and manage several milestones and tasks efficiently

- - Comfortable working in and assisting others through company help desk software’s.

What we Expect from you?

- A bachelor's degree in computer science or related technology field is preferred.

What you've got?

- Time-management skills and the ability to establish reasonable and attainable deadlines.
- Excellent Communication and interpersonal skills essential when communicating with customers and clients.

📌 TECHNICAL SUPPORT ASSISTANT - IT (India)
🏢 Aabasoft
📍 India