JOB PROFILE:

- Providing technical assistance to the customer once the machine is dispatched for installation
- Ensuring the customer site is ready and all installation pre-requisites are met, and planning accordingly for deputing the necessary manpower/engineer for installation
- Courteous communication with the customer via telephone, email or video call and assisting with any technical, mechanical or electrical problems arising in the machine
- Maintaining the appropriate records of discussion and correspondence with the customers
- Arranging procurement and timely delivery of spare parts by close coordination with the production team and store management
- Know thoroughly about the company products and keeping up to date about any changes or updates
- Leading the team of service engineers and providing them appropriate instructions and training for courteous dealing with the customers
- Deputing service engineer at the customers location and analysing his daily activity field reports and guide him accordingly
- Analysing and reviewing service engineers reports made during the customer visit and discuss problems, solutions to close the customer complaint
- Managing and reviewing monthly reports of customers complaints and the deployed solutions along with service reports with the higher management




- Managing monthly reports of spare parts procured, supplied to the customers, including payment and delivery
- Managing quotation, delivery and payments of the spare parts and the service visit charges from the customer
- Minimum 10 to 12 years of experience in relevant field preferably in machine manufacturing industry
- Good communication and managerial skills required
- Diploma/BE or ME Mechanical engineer or equivalent
- Good experience with managing customer relations
- Good computer skills required including Microsoft office and ERP system
- Flexible and self-motivated individual with a positive and proactive approach
- Excellent organizational and time management skills

SKILLS REQUIRED:

- Minimum 10 to 12 years of experience in relevant field preferably in machine manufacturing industry
- Good communication and managerial skills required
- Diploma/BE or ME Mechanical engineer or equivalent
- Good experience with managing customer relations
- Good computer skills required including Microsoft office and ERP system
- Adaptable and self-motivated individual with a positive and proactive approach
- Excellent organizational and time management skills

📌 Customer Service and Spare Parts Manager (India)
🏢 JP Extrusiontech
📍 India