If HTML, PHP, CSS, JS are your best friends then this might interest you. Be the Help Scout that understands customer experience comes first, someone who has to make sure that the tasks are checked off and on the customer’s side they get friendly assistance.

Responsibilities

- Manage the support tickets, either answering customer questions directly or bringing in an appropriate member of the core development team when you cannot.
- Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission.
- Help our clients by solving technical WordPress issues.
- Excellent problem-solving skills and capacity to clearly explain a technical problem.
- Report any bugs or issues to our team of developers.
- Helping run regular user testing sessions, gather feedback from the forums, and be the voice of the organization.
- Creating tutorials, documentation, screencasts and other forms of materials to help guide people to success & avoid repetitive questions.

Required skill-set

- In-depth knowledge of WordPress (Minimum 1 year of experience)
- Attention to every detail and logical thinking.
- Fluent written English with proper grammar and spelling
- Understand and able to write CSS




- Understand and able to write HTML
- Diagnosing and solving technical problems.
- Testing and evaluating new features and functionalities.
- Excellent problem-solving skills and capacity to clearly explain a technical problem
- Curious to learn and grow

Bonus points if you also have:

- Ability to understand and write JavaScript / jQuery
- Ability to understand and write PHP
- WordPress plugin development experience
- WordPress theme development experience
- Page builders experience (Elementor, Beaver Builder, Divi)

Must-haves

- Positive attitude to learn and grow
- Sense of responsibility for your work, failures, and achievements.
- High on energy, positivity, and ability to work with a team
- Self-management skills to stay organized
- Excellent communication skills to express and convey the right message in the right ways.
- Good sense of understanding the requirements

Benefits of working with IdeaBox

- Work Remotely!
- Limitless opportunity to learn and grow
- Friendly work setting
- Versatile working hours
- Self-managed & leisure leaves
- 5-days a week

📌 WordPress Support Specialist (India)
🏢 IdeaBox Creations
📍 India