This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
Key Result
Areas/Accountabilities
- Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
- Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
- Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
- Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
- Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
- Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
- Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
- Building strong relationships with cross verticals
Core Competencies,
Knowledge, Experience
- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and on- field optimization experience
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very positive cross functional co-ordination.