Lucknow, Uttar Pradesh
Job Summary
Provide Level-2 support for PKI infrastructure and certificate management services.
Troubleshoot certificate issuance, renewal, and revocation issues.
Support CA and RA administration activities.
Monitor PKI platform health and resolve operational incidents.
Support HSM administration and cryptographic operations.
Execute certificate lifecycle management activities.
Maintain SOPs, operational procedures, and reporting documentation.
Participate in compliance reviews and audit support activities.
Escalate complex issues to L3 resources as needed.
Support platform upgrades and change activities.
Key Responsibilities
Provide Level-2 support for PKI infrastructure and certificate management services.
Troubleshoot certificate issuance, renewal, and revocation issues.
Support CA and RA administration activities.
Monitor PKI platform health and resolve operational incidents.
Support HSM administration and cryptographic operations.
Execute certificate lifecycle management activities.
Maintain SOPs, operational procedures, and reporting documentation.
Participate in compliance reviews and audit support activities.
Escalate complex issues to L3 resources as needed.
Support platform upgrades and change activities.
Skill Requirements
4–7 years of PKI support experience.
Strong understanding of PKI architecture and certificate lifecycle management.
Experience with Microsoft PKI and Entrust PKI platforms.
Knowledge of SSL/TLS, CRL, OCSP, and certificate management processes.
Strong incident troubleshooting and analytical skills.
Positive communication and documentation skills.